TIPS ARTICLE FOR JUNE 2002

When you communicate, think about your Body Language! Experts agree on the following nonverbal communicators.

MAJOR BODY LANGUAGE SIGNS

1. Expressing Opposition
- Leaning back implies hostility
- Crossed arms indicate disbelief
- Face set indicated disbelief or anger
- Rolling eyes shows frustration
- Slight slumping show lack of confidence
- Ear pulling indicates doubt
- Body turned away signifies rejection of what the other person is saying


2. Showing Interest
- Open expression shows interest in proceedings
- Leaning forward shows attentiveness
- Hands lightly folded on table show attentiveness
- Direct gaze shows attention

3. Making Decisions
- Direct eye contact implies positive thoughts
- Hand on chin shows thoughtfulness
- Nodding yes shows agreement in the proceedings
- Direct gaze and broad smile show friendly attention
- Body facing front and open posture show confidence (this is a vulnerable
open stance)
- Hands on hips indicate determination and ability to take control (assertive
stance)

4. Lacking interest
- Inattentive or indirect gaze means lack of concentration
- Looking upward or around means lack of interest
- Fiddling with a pen or object confirms that thoughts are elsewhere

5. Remaining Neutral
- Wide ayes and warm expression indicate willingness to be persuaded
- Open arms imply indecision
- Relaxed arms and legs show lack of tension
- Direct gaze shows attention, willing to listen, learn

Mooneen Mourad

E-mail Mooneen for scheduling a workshop, coaching, and
training or to inquire about purchasing her artwork.

E-Mail: mooneen1@yahoo.com

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Mooneen Mourad

Mooneen, "Your enthusiasm and ability to help us all understand the different communication styles made the evening a huge success. I think we are all looking at the people we deal with in a new light and with greater
understanding."

- Dru Kosik CPS, program committee chairperson, The Association for Office Professionals

"It was a pleasure to work with you. Your presentation received excellent
ratings from the participants."

- Peter F. French, Supervising U.S. Probation
Officer

"We are also grateful for your dedication and commitment. The program was a huge success. Thank you again for a job well done!"

- Sandra L. Vince
Assistant Director, Community Partnership Programs, Fairview Health System

"You've been very inspirational" "Your method of teaching helped me pass my State Exam!" "Identify and learn concepts"...Personal inspiration"

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